Have Questions?

FAQ

Maybe we’ve already answered your question, take a look at our FAQ.

• Q: What is a Life Plan?

  A Life Plan is an umbrella term for the different types of communication plans you can create in LifeExec®. LifeExec® makes it possible for you to build communication plans with unforeseen circumstances while traveling (Travel Plans), if you’re in an accident (Accident Plan), if you’re preparing for a natural disaster (Home Protection Plan), or are planning for end-of-life (Legacy Plans).

• Q: How much time does it take to create a Life Plan?

  We know you’re busy. LifeExec® offers a series of exercises to help you build a life plan in as little as 10-20 minutes a month. And LifeExec®’s Virtual Documents help you create a secure, useful document containing relevant information without scanning or uploading a single document.

• Q: How does LifeExec® secure my personal information?

  Your security is our number one concern. We host LifeExec® on the world’s most secure cloud environment, Microsoft Azure, and employ WhiteHat Security to continuously monitor our software and network to help keep LifeExec® secure from threats.

  In addition, the LifeExec® team has over 15 years of enterprise security software experience. Our previous product is used by over 15,000 businesses to help secure the identities of 80 million people each year.

• Q: Why can’t I just keep my confidential information saved on an online document storage website like DropBox or Google Docs?

  It’s true that LifeExec® is a single, secure location to store all your important documentation, assets, and passwords. But LifeExec® also allows you to send necessary information to loved ones in the event of an emergency—even if you are unable to do it yourself.

  Imagine if you were transported to the ER. Does your family have access to your medical history? Your blood type? Doctor’s name? Health insurance information?

  With LifeExec®, you can choose who can access that information when they need it, giving your loved ones incredible piece of mind during a difficult situation.

  So, while keeping your most confidential information secure and organized is important, communicating the right information to your loved ones when they need it is the real priority. Even if you use an online storage solution other than LifeExec®, you can use LifeExec® to share that important information when the time comes.

• Q: How does a Legacy Plan (or any other Life Plan) get activated if I’m not able to activate it?

  LifeExec® sends every contact you add to your account instructions on how to report an accident or death. When a life event occurs for you, contacts complete and submit the LifeExec® Incident Form. After the event is verified by LifeExec®, the system automatically distributes predetermined information to your predetermined contacts.

• Q: Does LifeExec® help ensure my contact’s email and mobile information is correct?

  Yes. LifeExec® reaches out to your contacts periodically to ensure the email and mobile phone on record is correct. The communications are not sales-related, and we’ll never share or sell your contacts’ information.

• Q: Can my contacts view my documents and information?

  The contents of your LifeExec® account (documents, assets, passwords, etc.) remain private and secure for the lifetime of your account. Information is made available only while a Life Plan is active via a private website. And contacts never see documents that are not designated for them.

• Q: If I stop paying, what happens to my account?

  We understand that a lack of payment may be a result of a life event (such as a closed credit card account). That’s why we created a Failed Payments Plan to ensure your Accident and/or Legacy Plan information is available to loved ones when they need it.

  If a payment fails, LifeExec® will email you a notification of the payment failure. After seven days, we will attempt to process the payment again. If the second payment attempt fails, you will be notified and asked to update your card on file in the next 30 days. Even after the second payment failure, your account will remain available for 90 days, during which time your Accident and/or Legacy Plans can be activated and interacted with.